Shipping policy

SHIPPING TIMES

Please note, that usually, order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill.

You can make changes to the shipping address or cancel the order -- however, as soon as the order has been sent to our Fulfillment Team for preparation, it is not possible to edit/cancel the orders at this point.

ORDER TRACKING

Once your order is shipped, you will receive an email with tracking information. You can use this information to check the status of your delivery at any time.

SHIPPING DELAYS

While we aim to deliver your orders within the estimated timeframes, delays can sometimes occur due to factors beyond our control, such as weather, holidays, and customs delays (for international orders). We appreciate your patience and understanding.

CUSTOMER, DUTIES, & TAXES (International Orders)

International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly with your tracking number for assistance. However, if you need additional help, feel free to reach out to our support team.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is accurate when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you've made an error, please contact us immediately. We will do our best to make changes before the order is shipped.

 

SUPPORT TEAM CONTACT - hello@tianajoelle.com